1. Who is responsible
—, company code —, —, Lithuania, is the data controller for Salonare. Privacy questions: privacy@salonare.com. We have not appointed a data protection officer; we are not required to at our size.
Professionals who receive your details for a booking are separate controllers for what they keep in their own business records.
2. What we collect and why
| Data | Where it comes from | Used for | Legal basis |
|---|---|---|---|
| Name, e-mail, phone | you, at sign-up and in Settings | your account, bookings, messages | contract |
| Login and session | your sign-in | keeping you signed in securely | contract |
| Bookings: service, time, Professional, price, status, any note you write | you, when booking | performing the booking; passing the note to the Professional as written | contract |
| Payment references (never your card number) | our payment processor | taking and refunding online payments; accounting | contract; legal obligation |
| Messages with Professionals and with support | you | the conversation | contract |
| Reviews, replies, reports you file | you | showing reviews; handling reports | contract; legitimate interest (safety) |
| Favourites, recently viewed, waitlist entries, loyalty stamps, vouchers, coupons used | your activity | the features themselves | contract |
| Rental listings and the contact details you reveal or publish on them | you | the /rent classifieds | contract |
| Notification and marketing preferences | you | sending or not sending | consent / legitimate interest |
| Security records: IP address, time and action for sign-ins to staff areas, security-relevant actions, rate-limit events | your browser | abuse prevention, security investigations | legitimate interest |
| Usage: page address, referrer, browser and device type, country/city — without cookies, not linked to your account | your browser | understanding how the site is used | legitimate interest |
| Error reports with personal data removed | our software | fixing faults | legitimate interest |
Professionals, additionally: business name, address and location, registration and VAT numbers, qualification certificates (which may show your legal name and date of birth), team members' names, payout account status, subscription and payout history. Basis: contract and legal obligation.
Please don't write health information in booking notes; tell your Professional in person.
3. Who receives data
We share personal data only with providers that process it under our instructions and a data-processing agreement, and only as much as each needs:
- hosting, database and file storage — EU
- authentication — United States, under the EU-US Data Privacy Framework
- payment processing — EU and United States; the processor is an independent controller for the payment itself under its own privacy policy
- transactional and marketing e-mail — United States, sending from EU infrastructure
- maps and address lookup — United States; receives your IP address when a map loads and a Professional's business address to place it
- error monitoring — EU; reports are stripped of e-mail addresses, phone numbers and tokens before they leave our servers
- rate limiting and abuse protection — EU; short-lived counters keyed to your account or IP, expiring within two days
- content delivery and security — United States and global network
- the operator's internal alerts — United States messaging service; counts and business names only, never your e-mail or phone
Professionals receive your name and booking details, and your contact details while a booking is upcoming and for 90 days after. We disclose data to authorities when the law requires it. We don't sell personal data.
Where a provider is outside the EEA, transfers rest on the EU-US Data Privacy Framework or the European Commission's standard contractual clauses. On request we can tell you which named providers hold your data.
4. How long we keep it
| Data | Kept |
|---|---|
| Account and profile | until you delete your account |
| Bookings and payment references | 7 years after the booking (accounting law), without your name once your account is deleted |
| Reviews | while the Studio is listed; shown as "Anonymous" after you delete your account |
| Messages | until you delete your account, then anonymised |
| Support tickets | 3 years |
| Security records | 7 years; the IP address is removed after 90 days |
| Error reports | 90 days |
| Notifications | 1 year after you read them |
| Usage statistics | aggregated; individual hashes discarded within 24 hours by the provider |
5. Your rights
You can, at any time:
- see and download your data — Settings → Data & Privacy, or by e-mail
- correct it — name and phone in Settings, e-mail through your account security page
- delete your account — Settings → Data & Privacy. Deletion is immediate; it is refused while you have an upcoming booking or hold a Studio seat (close the Studio first, or write to us)
- take your data in a machine-readable file — the download above
- object to or restrict processing based on legitimate interest, and withdraw marketing consent — the unsubscribe link in any marketing e-mail, Settings, or privacy@salonare.com
We answer within one month; for complex requests we may take up to two more and will tell you. You can complain to the State Data Protection Inspectorate (VDAI, vdai.lrv.lt), L. Sapiegos g. 17, Vilnius.
6. Marketing
After you complete a booking we may e-mail you offers and reminders about similar services (the soft opt-in under the Law on Electronic Communications). Every such e-mail has an unsubscribe link; you can also turn it off in Settings. We don't send marketing to anyone who has not booked unless they opted in.
7. Cookies and storage
See the Cookie Policy. In short: only strictly-necessary cookies for signing in; analytics use no cookies.
8. Children
Salonare is for adults. We don't knowingly hold data of anyone under 18; if you believe we do, write to privacy@salonare.com and we will delete it.
9. Automated decisions
We make no decisions about you by automated means that have legal or similar significant effects. Search results are ordered by the factors described in the Professional Terms.
10. Changes
We update this policy when our processing changes and show the date at the top. For material changes we notify you on the platform.