This page is part of our Terms of Service. It explains when you can cancel, what you get back, and what happens if you don't turn up.
1. Two rules, read together
- The Professional's cancellation deadline — how long before the appointment you can still cancel. Each Professional sets their own; it is shown on their Studio page and at checkout (for example "cancel up to 24 hours before").
- The refund tiers — how much of an online payment you get back, set by Salonare and the same for every Professional.
You can cancel through the platform until the Professional's deadline. After it, the booking can no longer be cancelled online — contact the Professional directly.
2. Bookings paid at the appointment
Cancel before the Professional's deadline and nothing is owed. No payment was taken, so there is nothing to refund.
3. Bookings paid online
Cancel before the Professional's deadline and the refund depends on how far ahead you cancel:
| You cancel | You get back |
|---|---|
| 5 days or more before the appointment | 100 % |
| 1 day(s) or more before | 50 % |
| Less than 1 day(s) before | nothing |
Refunds go to the card or method you paid with. They are sent immediately; your bank usually shows them within 5–10 business days.
A booking that was fully covered by a discount had no payment, so there is nothing to refund.
4. If the Professional cancels
You are refunded in full, whatever the timing.
5. No-shows
If you don't attend a confirmed appointment and did not cancel, the Professional may mark it as a no-show. It is recorded on your account.
- Paid at the appointment: no charge is made.
Paid online: where the Professional has enabled no-show fees, they keep 50 % of what you paid (at least €5.00) and the rest is refunded to you. Where they have not, a no-show cannot be recorded and no fee applies.
Repeated no-shows may lead us to restrict your ability to book.
6. Something went wrong with the service
A refund request because a service was unsatisfactory is a matter between you and the Professional, who is the party you contracted with. Message them through the platform first. If you can't resolve it, write to support@salonare.com with your booking reference and we will mediate; where the Professional agrees, we process the refund.
7. Questions
support@salonare.com, quoting your booking reference.