1. Who we are
Salonare is operated by —, company code —, registered at —, Lithuania ("we", "us"). Contact: support@salonare.com.
2. What Salonare is
Salonare is an online marketplace where independent beauty and wellness professionals and studios ("Professionals") list their services and you ("Client", "you") book them.
We are the intermediary. When you book, your contract for the service is with the Professional, not with us. The Professional decides what they offer, at what price, when, and how it is performed. We provide the booking tools, process online payments on the Professional's behalf, and handle communication and disputes through the platform.
We do not employ Professionals, do not supervise their work and are not responsible for the quality, safety or outcome of a service. Professionals confirm to us that they hold any licence or qualification their services require; we do not verify this independently unless a listing says so.
3. Your account
You must be at least 18 to use Salonare. You are responsible for keeping your login secure and for everything done through your account. Give us accurate information and keep it current. One person, one account; accounts are not transferable.
4. Booking
A booking is confirmed when you see the confirmation screen and receive the confirmation message. Each booking shows the service, duration, price, Professional and time; check them before confirming.
Some services are paid online when you book; others are paid at the appointment. Which applies is shown before you confirm. Online payments are taken by our payment provider and passed to the Professional; we never see or store your card number.
The price you see is the price you pay. We add no booking fee. Prices are in euro and include VAT where it applies.
5. Cancelling, refunds and no-shows
Our cancellation rules, refund tiers and no-show policy are set out on the Cancellation & Refunds page, which forms part of these Terms. In short: each Professional sets a cancellation deadline shown on their Studio page and at checkout; cancelling before it is free for pay-at-appointment bookings and refunded for online bookings according to the tiers on that page; after the deadline a booking cannot be cancelled through the platform. If a Professional cancels, you are refunded in full.
Refunds go to the payment method you used. Not turning up to a confirmed appointment is recorded on your account; repeated no-shows may lead us to restrict your ability to book.
6. Messages, reviews and reports
You can message a Professional about your booking. Where the platform lets you review a completed appointment, the review must be your own honest experience of that appointment. Reviews are public and shown with your first name.
Do not post anything unlawful, abusive, discriminatory, misleading, or that reveals someone else's personal information. We may remove content that breaks these rules or the law, and we tell the author why unless the law prevents it.
If you see content or behaviour on Salonare that you believe is illegal or breaks these Terms, report it using the report button on the item or by writing to support@salonare.com. We review every report, act on it where justified, and tell you the outcome. If you disagree with a decision we have made about your content or account, write to support@salonare.com and we will look at it again.
7. Acceptable use
You agree not to use Salonare to break the law, harass anyone, make bookings you do not intend to keep, circumvent payment through the platform for a service you booked through it, scrape or copy the site, interfere with its security, or create accounts for someone else without their permission.
8. Suspension and closing your account
We may suspend or close your account if you break these Terms, the law, or repeatedly fail to attend bookings. We tell you the reason and how to appeal, unless the law or a safety concern prevents it. You can close your account at any time from Settings; some records are kept for the periods set out in the Privacy Policy.
9. Content you give us
You keep ownership of what you post. You give us a licence to display it on the platform and in connection with the service you reviewed, for as long as it is on the platform. Everything else on Salonare — design, text, software, brand — belongs to us or our licensors.
10. Our responsibility
We provide the platform with reasonable care. We are not liable for the acts or omissions of a Professional, for a service not meeting your expectations, or for loss that was not a foreseeable result of our breach. Nothing in these Terms limits any right you have as a consumer under Lithuanian or EU law, or our liability for death, personal injury, fraud, or anything else that cannot be limited by law.
11. Disputes
First, write to support@salonare.com — most issues are resolved that way. If we cannot resolve a consumer dispute, you can apply to the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba, vvtat.lt), Vilniaus g. 25, Vilnius. We take part in its dispute-resolution procedure. These Terms are governed by Lithuanian law. Courts in Lithuania have jurisdiction; as a consumer you may also rely on the courts of your country of residence within the EU.
12. Changes to these Terms
We may change these Terms. For changes that affect your rights we give at least 15 days' notice by a notification on Salonare before they take effect; the current version and its date are always shown at the top of this page. If you do not accept a change, stop using the platform or close your account before it takes effect.
13. Other documents
The Privacy Policy, Cookie Policy and Cancellation & Refunds page form part of these Terms. Professionals are also bound by the Professional Terms.